Public Storage - Phoenix - 4034 E McDowell Rd

The people here were very helpful!

Friendly staff, easy process

I called Sunday morning to check the availability of an air conditioned unit for my stuff. The man on the line (who sounded like a person in a call center as apposed to an employee at the actual location) assured me that he had the perfect air conditioned unit for us, free use of dollys, elevator, and also the first month was only going to be 1$ plus some administrative fees. Everything sounded great. Once we arrive at the facility, we are told that we do not get an air conditioned unit, there is no elevator to be used, and was never offered a dolly or cart of any kind. I eventually had to pay more than originally quoted just to get moved into a "climate controlled" unit. Also, I find "climate controlled" is being a little generous. It was at least 85-90 degrees in our unit. So there doesn't even seem to be a reasonable temp in the "climate controlled" units The staff working in the actual facility were friendly and helpful, and I have no complaints about them whatsoever. I am very disappointed to be quoted one price on the phone from an obvious call center representative just saying whatever he can to get a sale , and then completely have that offer not honored when I arrive at the unit. We likely won't be using Public Storage again in the future unless they were able to get to the bottom of this mess and possibly explain what the issue is. But who am I kidding? This message is going straight to spam at the Public Storage headquarters. As long as the shareholders are raking in millions off the backs of hard-working Customers; why do you think they'll ever change? Anyways, I'm off my soapbox. Shout-outs to Public Storage for being another great example where money and the shareholders are more important than the customers themselves. Have a good day. CM