SpareBox Storage - Hiwasse

We needed a place to store our custom built camper trailer during the winter and looking for covered storage units locally at a good price. I like the fact that we got an introductory discount and I REALLY like the fact that account creation and access was automated and I did not have to deal with a single human trying to upsell me!

I must say that I was a little uneasy reserving a parking storage online. After making the reservation, I moved in a week later. The facility is well kept. Lots of parking spaces and very accessible from the highway. Overall, I had a great experience with the reservation and storage unit. The only thing I would say is the hold time for a customer service rep is very long and the confusion I had with the Self Storage Site. I had to go to the Sparebox Storage site, which is the way it should be.

Reservation was simple and straightforward. Unfortunately, first unit assigned already had a lock on unit and apparently in use. I had a long wait time to get through to customer service while I had out of town movers waiting. Once I was able to talk with customer service, a new unit was assigned. Still waiting to see if the 5% auto pay will show up for 3 months ... email receipt did not show it applied. Customer service was very good overall.