Public Storage - Hayward - 22221 Hathaway Ave

Person at front office was very professional & friendly. The facility was clean. My only complaint is the area where you access the building (parking is difficult since it seems to be only one way in. You have to turn your vehicle around to exit).

I arrived for my appointment (with a full car) but was informed that the network was being worked on and that the computers were down so they could not check me in. They said I would have to come back or check-in at another facility. Not happy, I pushed for when it would be available and fortunately, the tech said the network was now available. I was able to get checked-in and was assigned my space. BTW, the only reason I could not check-in online was that if you decline insurance (which was covered by my renter's policy) you are not able to complete the on-line check-in. Obviously, this is meant to sell you more insurance. Nikki was very nice to deal with but the system assigned me the wrong size space. Fortunately, I checked the space before loading up. She then had to do a transfer to another space. This time the space was the right size but it was locked up. She then had to walk me up to remove the lock and gave me a new one (you are required to use their special locks - which you have to buy). Except for the check-in hiccups, the space is new, clean and feels safe. The staff (I have met 3 of them) are all friendly and helpful.