StaxUP Storage - Homeland

We rented a covered storage place for our 40 ft motorhome. We asked the employee if the spot would be sizewise good enough for our rig. We were told it would be totally ok. What we were not told was that the clearance was under 12 ft, because a beam was running crosswise through some of the storage sites. Trusting and not measuring costed us our satellite dish. We could not get hold of somebody the same day to ask for a different site, because it was already 6 pm. We parked the motorhome in a different spot and came back the next morning. Any responsibility was denied. The employee was very friendly and felt sorry for us but renting out a spot for an RV without proper information of the clearance is just not acceptable. We got a different spot with enough clearance but the damage is done.