Public Storage - Irvine - 16700 Red Hill Ave

ilya 1377

I’ve been using public storage for six month already but i’ve never experienced such a good services, especially with Gina! She was super helpful and very kind. Gina made everything easy and was professional the whole time. Really appreciate her help — great customer service!

BB Lee

February 27, 2026

I rarely leave negative reviews, but this experience deserves to be shared for anyone considering renting here. I reserved a unit online, and nowhere in the description did it clearly state that access would require climbing a ladder. I only discovered this after checking in. If you’re storing light holiday decorations, maybe that’s manageable — but if you have heavy or bulky items, carrying them up a ladder is not just inconvenient, it’s unsafe. When I asked to switch to a standard ground-access 5x5 unit, I was quoted $58 per month — even though similar units were listed online for around half that price. On top of that, I was told the $29 administrative fee would not be refunded if I canceled. But what truly made this visit stand out — for all the wrong reasons — was the office environment. The smell of cigarette smoke inside the office was overwhelming. Not a faint lingering odor — it was strong enough that I started coughing while speaking with the staff. Smoking inside a customer service office is completely unprofessional and unacceptable. Customers should not have to choose between holding their breath or cutting their visit short. Between the lack of clear unit description, inconsistent pricing, and the smoke-filled office, this was not a positive experience. I would strongly encourage management to address the smoking issue immediately and ensure transparency in unit descriptions and pricing. Unfortunately, I cannot recommend this location based on my experience.

Regina Staszak

I made 2 reservations by accidently online. They called me and wanted to confirm and to come in and look at the unit. I was nearby so I was able to stop. The lady helped me cancel the one reservation and showed me the unit I be renting. Turns out online that it was for a locker unit that was very high. Not what I wanted. However, she was able to find me one on the ground floor and was very helpful and understanding clearing up my mess I made trying to do it online. So helpful and professional and i was done within 15-20 minutes. Thank you for fixing my mess i caused and helping me find the right unit to rent.

Karen Craft

I highly recommend! Taylor at the this Redhill location was amazing. I’ve been completely stressed over this move… just had a very tough year of loss, so doing this entire process alone has been tough. I visited other storage places, but I felt like I was imposing with my questions and not welcomed at all. Not only did Taylor put my mind at peace, he was very helpful and encouraging. He made this portion of my move easy. I had a lot of concerns and Taylor was thorough with explaining and I left feeling very confident that I made the right decision. He worked on getting me a great deal for my needs. Love this location. Clean, organized and safe. Highly recommend!

Darcy Charles

Margaret is amazing!! This was my first Time ever renting a public storage unit and I had no clue what I was doing. Margaret walked me through The whole process showed me different units. Helped me finalize my purchase and then showed me how to get into it. Do the lock everything. Price is fair and the help you can’t beat. Margaret is the best!! Miriam was awesome as well but Margaret saved me.