Storelocal Storage - Oakland

I was pleasantly surprised by how modern and clean the facility is. The rep at the desk was very helpful ave had me signed up in no time. I'm very happy with the keyless system and the price is far. I just signed up so I haven't had any billing or payment issues.

The service and people at the desk are cheery and helpful. When calling the business, I usually have to leave a message, but I get a call back within a few hours.

I have had my account since February/March 2022 every time I get ready to make payment there is a constant problem. Amber is very rude. Additionally, I have asked for management details to log my complaints. I am supposed to get an email receipt and invoice. Received none for this month and still have no idea what to pay. Upon notifying Amber her response was “We sent it”. Then once I added that I did not have it there was silence. Also my unit is broken. I cannot lock it electronically. Upon notification to Store Manager in April there was no resolution. My unit is still broken. So now I will be looking to corporate for a way to make payment. Store Manager’s customer service is very unhelpful. I need invoices and receipts to make payments and get reimbursed. I shouldn’t have to beg for the basic information provided to do business. I will be advising the better business bureau of my experience. I agree with the previous dissatisfied customer.