Public Storage - Pasadena - 888 S Fair Oaks Ave

I rented a 2nd floor space on July 11th. I was told that the elevator in that building would be out of service in a few weeks. I called today (July 22) to confirm that it was still working but it isn't. I have 1 desk - not heavy but too large for me to carry upstairs by myself. I asked if anyone there could help me with just this one item but was told I would have to hire a day laborer. I don't want to hire a stranger off the street to help me with putting something into my personal storage. I find this service unacceptable - it would take one of your employees 60 seconds or less to assist with this. I will never rent a space at your company again and will be sure to share this experience with others.

I pleased with my storage unit with the exception of not enough lighting. The fluorescent light in the hallway where my unit is is not on and it makes it difficult to see inside.

Ben was quite helpful when I rented a storage unit. The access hours are great since I usually need to go into my unit around 7:00am. The grounds are well kept up.