Public Storage - Pinole - 2624 Appian Way

Nicole was great! She called as soon as I booked the reservation online and then walked me through the rest of the steps along the way. When I was onsite, she showed me multiple units that were my size and let me pick the best location for my needs. I have been using Public Storage for a number of years and really enjoy the customer service and ease of transferring locations when it has been needed.

I wandered into a nearby Public Storage looking for a 5x10 storage unit. The local facility was completely full and had no available units. She quickly looked up her inventory online, contacted another, nearby Public Storage and asked them to hold the unit for me. Then, she gave me the name of the person at the other location and driving directions! When I arrived, Stacey was ready for me, toured the unit to make sure it met my needs and expectations and then efficiently handled the paperwork. She even got me to sign up for autopay, which I don't typically do! This was truly a great customer service experience. I am so glad I visited my local Public Storage location!!

Your location is convenient and your service was wonderful. However, your prices are on the high side. I'm going to work on cleaning out my Condo, so I may get rid of some things, so I won't have to continue with storage in the distant future, due to the prices.