Public Storage - Richmond - 3230 Pierce Street

Jennifer Botello

Sherry at the front desk was rhetorical most kind and delightful hostess. I appreciated that she helped me find an online storage unit and expedited the transition quickly. It was cold and rainy and she was so kind to walk us to a nice unit and instantly we concluded the transaction. I had to go in and out of the facility because I waited for my husband and must have called 3 times to finally meet her. Each time she answered she patiently each call with “I’ll be here for you, anytime”. She is reassuring and patient. She hugged me in the end, because that’s how personable she is. Kudos!

Scott Blanks

I worked with Sherry when I visited the Public Storage on Pierce Street in Richmond. She was friendly, helpful, and I had a really great customer service experience. I highly recommend using this spot, conveniently located near El Cerrito Plaza, walkable from the Bart Station. And ask for Sherry, she's wonderful!

Jenny

Shasta, and Rick were great, they helped fixed my unit door latch immediately when I report having problem opening and closing it to lock. They were both very responsive to my request, which is seldom for storage facilities. They were very professional and courteous. Thank you! 👍

Bobby Wilson

I been here for 2 and half years with Shasta. Everything I needed she helped. Thanks again for all service you provided. Please give this girl a raise.

Jay Scott, State Farm Agent

I've always enjoyed this location and service from staff. Today was particularly pleasing! I got a rental increase email (the end of my promotional term had ended). I called and Shasta was able to delay the increase to my rental by 3 more months. I'm grateful I didn't have to move and look forward to having a competitive price over the months and years ahead! Thanks, Shasta!