Public Storage - Sacramento - 311 N 16th Street

Quick to check in and the manager had excellent customer service

Pretty pleasant for the most part. Johhn, the on site manager is vvery easy to talk with & very knowledgeable of the company, its products, policies & etc. However, there are 2 women whom I've encountered in the last few weeks while I've been at my unit & they both were sooo way abruptly rude & assuming of what I was doing in my unit. I HAVE NEVER USED MY UNIT TO LIVE IN OR SLEEP IN EVER!!! Yet, both of these female employees ACCUSED me of such!!! I DID TAKE NOTICE that there are quite a number of other people who, in fact, ARE USING THEIR UNITS FOR EXACTLY THE ASSUMING I WAS ACCUSED OF!!! A few of them even have their units arranged with furniture & etc & leave their door open with NOT EITHER of the 2 female employees saying anything to them ever!!! I WITNESSED the 2 female employees just TURNING A BLIND EYE TO IT!!! It seems that every time I'm going to my unit there's someone ALWAYS BLOCKING 1 OR MORE of the corridors that I lead to my unit with all their stuff TOOO. I don't appreciate the apparent PREFERENTIAL TREATMENT that is happening!!! I would have NEVER made it a issue but since I've been ASSUMINGLY ACCUSED IT'S AN ISSUE NOW!!! THANK YOU JANINE W

I think the office manager was great. He explained everything and made sure I got the best deal. He even checked to see if a storage unit opened up closer to my city and he quoted me the price. Although the location is not the best, but the facility itself is relatively clean and secure. I just wish the storage hours were a bit longer as traffic could be dodgy at times. But overall I'm satisfied.