Sorrento Mesa Self Storage

The man who booked our unit was very helpful. However, the manager, Julian, was VERY rude. He drove the truck and acted as though we were inconveniencing him while we were loading it. There is clearly very little communication between him and his employees. We were out of range for the truck, but, when we booked the storage unit they said they were willing to allow us to use it. Julian, however, acted like it was our fault for this miscommunication. In addition, it was NEVER mentioned that we would only be allowed to have the truck for one hour. The truck was about an hour late for pick up and the manager acted angry the entire time he was sitting in the front seat while we loaded it. To top it off, he lied and said he had to go to another pick up, and finally admitted, an hour later, that they other site had "cancelled". We will be storing our stuff there for a prolonged period of time and I feel as though they do not respect, nor care about their customers. I will NEVER recommend this facility to anyone. Nor will I ever use it again.