Public Storage - San Jose - 684 Lenfest Rd

On the moving day we had an unpleasant employee that scold us for using two carts we did not know that you can use only one anyway there's ways to talk to people in a nice way hopefully I won't have another bad experience otherwise I will move my staff to another storage

I was helped by Angelica at front desk. Very helpful and had great customer service!

⚠️ DON'T MAKE MY MISTAKE: prices were good, but the ceilings are literal chicken wire, thieves pry it up, and Public Storage knows but doesn't care. 😕 We rented a large unit for 2021 and moved in many of our belongings. In August, we got a call that our mattress was in the hall and our unit's door was open: there'd been a break-in. Dresses and undergarments were ripped out of suitcases and thrown all over the floor, purses and IDs were rifled through, and the thieves stole laptops, a desktop, and a bike. The police immediately found the entrance: The chicken wire ceiling had been yanked up. It's apparently common for thieves to break in from above, permanently disable the door's cylinder lock from behind, and exit through the door. ➡️ The really sad part: This isn't new. 🤕 Public Storage's manager said this is the #1 cause of break-ins at the facility. There's no camera coverage and zero other ceiling protection: Literally anyone with a stepladder can start crawling over your unit. 😳😳 Naturally, Public Storage has no accountability for their building's top method of theft. You'd think they would close the Large Open Holes above units the first time a theft occurred. 🤔 Instead, they know about the obvious liability, haven't made any attempt to fix it, and don't take any responsibility when it's exploited. Don't make my mistake... go to another facility that will learn from times it missed the mark.