StorQuest - Vista / Melrose

My boyfriend and I were told by our online booking agent who finalized our paperwork (which we had to complete again at the facility) that the access to our unit would be up until 9pm everyday, which I made sure to verify several times in our conversation, due to my boyfriends work schedule often exceeding daylight hours. I am disabled with 2 young ADHD boys, so making my way to storage before 6pm (in a small Hyundai Elantra) isn't as effective as my boyfriend's assistance (with his truck) and friends to watch kids while we accomplish our storage drop since we are utilizing this space as our in-between while we transition into our next place. We are being told now after we moved-in, that we cannot access our unit after 6pm, for at least two months, which was never spoken of or addressed throughout the entire rental process/application signing (done 2x, online and in-store). I've reached out to the DM, with still no response to me voicemail, and no staff assistance besides the "you got to be here 2 months" bogus for 9pm extension. Had I known about this aweful time restriction, we would have gone elsewhere so that we could actually utilize our unit on our schedule, not during common working class hours.

Jessica was very friendly and helpful!!

Im very satisfied with the storage