Public Storage - Westlake Village - 30921 Agoura Rd

At the appointment all went well. The assistance was more that helpful. She explain about the new code and the procedures again. However, when it came time to pay that is where the problem occurred. I pay for the move in and the fee with a credit card. Then I told her I wanted to make the monthly auto payments come out of another credit card. She forgot to turn off the auto payment from the previews unit. And even after I had already turn it off on the web page two or three day before. I was charge for it. Now instead of the company issuing a refund directly to my bank. They mail me a check. As of today the check has not arrive. My bank has charged me twice a NSF fee. I had to transferred money from my savings so that no more NSF fees would be charged. I am not happy about that.

This location is very clean & conveniently located! Adriana was super helpful with information & I wouldn't choose any other storage in the area.

Great experience the whole process was very easy, the staff is friendly and the storage locker are very clean its truly a one stop shop for packing supplies . The ladies here are very helpful