Prime Storage - Danbury - Old Ridgebury Rd

andrew chara

This ja an excellent Prime Storage location. Teresa and her team are incredibly helpful and transparent. The facility is clean, organized, and very well maintained. Teresa also sent all the payment and access details ahead of time, which made everything smooth and stress-free. Highly recommend!

Lisa Petersen

I moved my business from CubeSmart to Prime - facility is far superior, the cost (advertised) was much better. And the GM at my location was & always is so helpful & accommodating. Teresa- is amazing. One of the reasons I changed from CubeSmart if their lack of Customer service… they were nasty. Teresa is always willing to help. My 1 complaint is I submitted my Renters insurance to show my belongings are insured by me & I am still getting charged monthly for insurance I don’t need. I am not sure how to get my money back on this. Teresa has been working on this since November. Prime Storage is such a great storage facility!!

Kristin Colbert

I was a loyal customer of Prime Storage for over two years. Loading dock/front entrance and access to carts/elevators made moving any furniture or supplies very easy. The online move out process and Teresa's personal assistance made the whole experience friendly and painless. Overall renting this until was easy throughout my time renting a unit from there. Thank you very much Prime & Teresa!

Lisa Jo Petersen

GM Teresa is so great/ always trying to help always trying to make the customer experience seamless and easy. I brought my business from CubeSmart to Prime Storage and I’m so happy I did. The facility is so clean & the equipment (elevator) is always in working order. Anytime I have a question Teresa is always answering the phone. She’s always there to help the clients/customers.. My only negative is trying to reduce the insurance fee. I’ve sent in proof of my own renters insurance for approval and I still end up paying the $17 a month., When I was told it would be reimbursed since November.

Celene Bodien

January 18, 2026

I appreciated the ease of making monthly payments, and getting in and out of my unit. I took a star away because after moving out of my unit, all of my things smelled like moth balls. I understand that management can’t help what renters store in their units. But it did affect my overall experience.