Midgard Self Storage - Lutz - 23830 Florida 54

Ja'Meshia Campbell

Today was my first time hearing about Midgard Self Storage & I must say, I am highly impressed! Kris, the property manager, was kind & helpful as he explained the different storage units to me based on my needs. Rose, the virtual agent, was very thorough when explaining the online process & how to get into my unit. Most of all, I love the fact that the units come with their own locks! That was super convenient! I will be back if I need a storage facility in the future.

Opal Detailing

January 3, 2026

I never do reviews of any kind, but I'm fed up with this kind of abuse; they need to be made to correct their misdeeds. THEY WILL CHARGE YOU ANYWAY! Run from here! On December 26th, I canceled my storage unit; I didn't need it anymore. I asked the operator several times if I would be charged, and they said no, that the storage unit was ready to be vacated by December 31st and there would be no additional charges. However, on January 2nd, 2026, they charged me $114 for another month's rent, WHICH I ALREADY VACATED ON DECEMBER 26TH! The dispute is already with the bank to get my money back. Some people will never realize this because they simply don't have the time to check their transactions frequently, or they never do, and they simply lose money! RUN FROM HERE!

erika pierson

I want to give a special shoutout to Alicia for her excellent customer service skills! She was very friendly, helpful, and made my experience smooth from start to finish. I had both a parking space and a storage unit here, and this was my first time ever putting something in storage. The facility was extremely clean — no mold, no water damage, no ants, no issues at all. Everything was well-maintained and secure. Alicia’s professionalism and kindness really stood out, and I couldn’t have asked for a better experience. Highly recommend!

Noemi Padilla

Donna is AMAZING!! Extremely helpful and did not make me feel like a complete dork when we realized th problem with my account was ME not the Midgard site! Donna laughed with me not at me as we updated my account! I am thankful she answered the call and was so willing to assist!! She even gave me tips to make it easier for me moving forward!! THANK YOU DONNA!!!!

Pamela Summers

11/19/25 Harold at the call center was knowledgeable, patient & able to answer ALL of my questions. 11/24/25 Marcy helped me with confirming my Reservation that was started with Harold & was able to secure the date & price previously discussed. I don't know what I would have done without her assistance. Thank you Marcy, you're the best!