CubeSmart Self Storage - Naples - 3485 Domestic Ave

Experience has been fantastic so far. Lina was very helpful with the contract and move in ... even handed out cold bottles of water for the moving crew .... facility is spotless. Highly recommend.

Rented a 5x5 unit for $71/mo. I reserved the unit online for the same day and received a call shortly after from a nice guy just to let me know of any extra costs that weren't clearly displayed online (probably would have gone with a different choice). I went down there and the same guy that called registered my info and took payment for the unit and was nice, knowledgeable, and great personality. Was in and out within 15 mins tops. Mentioned id be back to rent 10x10 unit but was off on my size estimates so he actually offered to drive me to a unit that size so I could make an appropriate decision without me even asking. Left pleased with my experience. However, a week and a half later I received a call in the middle of the morning from somebody that couldn't identify themselves...I answered the phone, said hello and was immediately approached with the person saying Caitlin? Caitlin?. I asked FOUR times the persons name or who they were calling with and I got nothing until I was midway hanging up that the caller finally said they were calling with the storage unit. They called right back, I guess sensing I was bothered, and actually identified themselves. I asked why that couldn't have been done the first 3-4 times, or maybe when originally calling and I started the call with hello, rather than attacking with my name first off they should have said "hi, my name is so and so calling with the storage facility." Horribly rude. She was calling to ask me "when are you moving your stuff, you've had the unit for awhile now and there's nothing in it." I was unaware after paying $71 for the month that I was to report my comings, goings, and doings to the storage facility. Maybe after my month was up then you could inquire, but in a better more tasteful way. Come to find out this pushy rude lady was actually a supervisor! Embarrassed for her that she's in that position when there's better people in the office with more appropriate and professional business tactics.