Extra Space Storage - 4109 - Orlando - Landstar Blvd

Made a reservation, after picking up a UHaul, and spending the day filling up the UHaul with an entire house, we get to the facility, get to the unit and after the first elevator trip to the 3rd floor, the elevators stopped working. Pressed the "Emergency Phone" and nothing. Pressed it a few more times thinking someone will surely answer, but nothing. Other customers heard in the facility trying to get the elevators to work as they too had carts of belongings waiting to go up the elevator. Called the 1-866 number and all they said is that they would put a call into the operations team. No one ever called back. Then it sounded like people on the 2nd floor were having difficulty and possibly stuck in the elevator. Again, I called and the same response, "will call the operations team. Nothing I can do but let them know. Someone will call you back." Now waiting over an hour. Many customers were upset. Then we decided to put everything back in the truck and go through the stairs to lock up the unit since no one was coming to assist. Then we could not get to our unit to close and lock it because the 3rd-floor door was locked. We call again and explain that we cannot just leave the unit open with all our stuff to be stolen. Again, the same response, it's a Sunday and we will let the operations team know. We wait another hour and nothing, no call back to let us know someone would be coming to assist. Finally, we call again and they tell us sorry, there are cameras so your stuff shouldn't be stolen... WHAT KIND OF RESPONSE IS THAT? Now we have to pay for another day for the UHaul, pay for the movers that were helping us to come back out, and have to go on a Monday after work to try to continue to put our stuff in storage. If there is anything stolen, this facility will need to pay for it and pay for the extra day with the UHaul. This is the worst experience I ever saw. How can you have a business involving people and not have emergency assistance?

Made an appointment for a Storage Unit. Representative took time to show me the storage unit and explain policy. She even was able to find in her system a storage unit at a discount for me and provide me the discount! Overall excellent service and the perfect storage unit, fully climate controlled!

unpleasant smell when walking in. CS rep told me there is a backed up sewerage waiting for city to fix. CS rep needs to work on his personality in receiving customers. Very dry.