Extra Space Storage - 3867 - Smyrna - Tibarron Pkwy

Vee Warner

My Mom needed to downsize her unit and was extremely stressed about the entire process. However, Shatima assisted her and provided excellent customer service. She was very professional, knowledgeable and patient. My Mom left feeling relieved and with a smile on her face. Thank you!!

Cheray Pulley

I have the absolute best experiences with Shatima F., the Store Manager at Extra Storage Space! Anytime I come to the store and have questions she is always great assistance. I came in wanting to downsize my current unit and inquire about smaller units on the same floor so transferring my belongings would be simple and convenient. Shatima immediately understood my needs and went above and beyond to help. She personally toured two smaller units with me, explaining the differences clearly and helping me decide which option would work best. She even took the time to look at my current unit and items, giving her honest and professional opinion on whether everything would fit in a smaller space. The process of switching and adjusting my rate was smooth, quick, and stress-free. Shatima provided clear information, excellent communication, and offered comparable pricing that fit my budget perfectly. Her kindness, patience, and professionalism truly stood out. She made the entire experience easy and enjoyable, and I left feeling completely confident in my decision. I’ll definitely be recommending Extra Storage Space to my friends—and I’ll tell them to ask for Shatima F. by name! She’s a true 10-star manager—knowledgeable, honest, and an absolute pleasure to work with!

John Jones

Excellent customer service and plenty of unit space for all of my belongings. Love the temperature control system that is standard. Shatima is the Boss of excellence customer service, especially friendly and vibrant towards the customers. She’s very outgoing, outstanding in every aspect of her job. Making you feel like you’re part of the family.

Mike Rome

Taylor and Shatima were great today! Amazing customer service! Thank you so much!

Ariana

Shatima, was exceptional! She was very knowledgeable, helpful, and kind. I felt like she cared and had a great experience!!