Public Storage - Smyrna - 2490 Herodian Way SE

I reserved 2 units and had to rent another -- the prices on the web and the call I made are different then what I had to pay. It was too late to cancel because I had movers coming and no time to change -- this was not the best experience at all

Have maintained a storage unit at this location for many years. The staff have been some of the most friendly, helpful and professional people I have worked with. They are always willing to go out of their way to meet my needs with storage location and size. Kailan is a great asset to the business. She really cared about me as a tenant and was genuinely interested in helping me manage any storage issues that might arise. I highly recommend this location.

Expect to deal with a rude manager and other staff worker. The Manager was never friendly and acted like she never wanted to be there. The other woman spoke to my partner an I as if we were her children, like calling herself our mom, or saying, "Honey Bunnies." It came off as rude and disrespectful. Other than the staffs attitude, the facility is lit well, odd hours but always had parking in the lot. We chose this public storge because it was in the middle of our two homes as we moved. Just note that they bill the 1st of every month, regardless of the set up date. We were in and out with our belongings in two weeks.