Public Storage - Smyrna - 2791 Cumberland Blvd Ste 200

CUSTOMER SERVICE IS NOT DEAD...I WANT TO SAY THANK YOU SO MUCH TYLISHA HOGAN ...THE BEST CUSTOMER SERVICE I HAVE EX YOU WERE LOCKING THE DOOR WHEN I DROVE UP..I ASK HER WHEN WILL SHE RETURN TO THE OFFICE AND ANSWER THE I RECIEVED MADE MY DAY....SHE UNLOCK THE DOOR AND SAID IF YOU NEED MY HELP COME ON IN AND LET ME HELP YOU...I HELP PAY MY DAUGHTER EVERY MONTH AND I HAVE HAD THIS EXPERIENCE BEFORE WITH A PUBLIC STORAGE REPRESENTATIVES OVER THE MONTHS ...BUT NEVER WITH THIS RESULT...THANK YOU AGAIN

I have been a customer for about 15 years at 2 different locations. One of the things I have always enjoyed are the employees at both locations. I knew Miss Dorothy and she was wonderful. I am happy for her that she has retired but I truly miss her. But is just so happens that someone just about as wonderful has taken her place and that is Ashley. She is a delight. She is so perfect for her position --- kind, gentle, soft spoken, informative, accommodating, offers suggestions to help with your move, pleasant, comfortable and , wow, she has a great smile !!! She is so sweet when she has to call you to tell you to get over there to pay your rent !!! I love her disposition and her calm attitude which you need in order to handle some of the things she has to handle. You really have a great employee in Ashley.

Dorothy, Thank you so much for the professionalism, the warm and welcoming greeting, and the friendly service shown during my time at your public storage location. You are the example of what Quality means in service! Thanks, Cathy