Public Storage - Honolulu - 2888 Waialae Ave

The second time I went to put stuff in. The staff at that time was very rude. First the staff at time of renting was excellent and very professional and informative. However they did not tell me of the cart borrowing rules. Then upon second time putting stuff in the staff still did not clarify the rules of the cart borrowing. So I left and held on to the key to get another load. Then I got a rude phone call. They made me feel like I was getting scolded and it was not expressed in a professional way at all. Very belittling and not only it was once. Upon arriving back one staff lady was rude and scolded me again. Not explaining the rules Professionally at all. Then another lady didn't it again and was like now you know so Never do that again. Like I had done something horrible. Very unprofessional and rude and belittling. I understand that people may of been idk something before to make these ladies be rude like that. But they need to be clear from beginning and then professional after when speaking to Customers. It was pretty bad and luckily I'm very professional and nice otherwise I would be a very mad customer and move my things to a storage that is not public Storage. You need to speak with the staff on professionalism and being clear with rules from the start.

'Ofa was so helpful and accommodating! They were very quick to respond when I had a question about my unit.

Professional and efficient customer service.