Public Storage - Arlington Heights - 20 E University Drive

I am so disappointed in the payment and response system. I could not log into to view my account --I tried to enter the contact information and I never received a response. I assumed that I was set up for automatic bill pay but when I was not I was charged an additional ten dollars for paying by phone. Than I decided to call and have my account information straightened out and the account operator told me that there was a different four digit number associated with my account. My drivers was copied when I was there, so I do not know what the issue was--my husband had an account years ago, but that contract was terminated, so I do not know if it was his. All I know now is that they have not fixed my online user login, the four digit code with my reservation is wrong and I was charged 10 dollars extra because this was not fixed.

Kelly the property manager is 110% customer service oriented!! She was friendly, fast, and helpful!! She met and exceeded my needs. Definitely my best experience at a storage facility!! A++++

Descent place got an incredible deal by reserving a unit online!!! Place has well kept amenities such as working keypad gate nice big elevator and plenty of unit types to choose from. The only thing better than the convenience is the help from Kathy! She was very helpful and offered me great advice about storing my items and explaining every detail from entering and exiting to signing the lease and insurance paperwork. Thanks Kathy I'm very comfortable with my storage choice!!