Public Storage - Bolingbrook - 200 Brook Court

The property and the staff are great, my unit seemed to stay dry, so no water intrusion in the nearly two year stay. There was however evidence of rodent intrusion, which perhaps should be expected. But...beware, I was only at check-in informed of the mandatory $11.00 insurance charge added to the monthly rental rate, and the one time lock purchase charge. Real issue to be aware of is the company policy of raising the monthly rental rate (with no prior notice) In. my case, from $133.00 to $217.00 in just under two years, plus the $11.00 insurance. The company policy of increasing the monthly rate drove me out, I likely, would have just kept my items stored in spite of having space at home. so now Public Storage will get $0.00 per month from me. Again, staff and property were great, Public Storage the company I rate negatively.

1st time storage renter. John clearly and concisely explained the rental process, he was very professional and knowledgeable. I even commented that I wished that all of my employees were like John. Great customer service. Thank you

Craig was very courteous he walked me through the storage area so that I was able to locate the isle that my storage was in. Thanks to him I wish more people treated their customers the same as Craig did. A satisfied customer. Mary (Smith) Williams..