Public Storage - Chicago - 1414 S Wabash Ave

Overall I had a good experience with this facility. The only thing where I was initially disappointed - I reserved a 1st floor unit about a month in advance, but on my move-in day was told there were no first floor units available because they function on a first-come first-serve basis for unit availability. The main reason I wanted first floor was just for ease of moving and access when I need something later, but moving was super easy as they provide big carts to use and have elevators, and the units are easy to navigate for the most part. I also got a cheaper price because first floor units are more expensive, so overall it wasn't the end of the world and I am saving some money, I just wish somewhere along the line I had been informed that just because I reserved a 1st floor unit didn't guarantee me one. Or maybe it was somewhere, but definitely not anywhere obvious because I reviewed all my paperwork closely and never caught it. Either way, I was pleased overall.

The staff was not only knowledgeable but they were so kind and helpful. They took the time with me as a customer and they were swamped and helped me with everything. They were awesome!!!!

Best service EVER!!!