Public Storage - Chicago - 1512 West Jarvis Ave

LOVE,LOVE,LOVE Darlene! She is so helpful and very personable. I really appreciate her reminder calls when I forget to come in and pay. Darlene was also a great help in renting me my unit. Overall she has a wonderful personality and has some of the best customer service skills I've seen and that is hard to come by these days. A lot people just do the bare minimum at their job but, Darlene goes above and beyond. So thank you.

Darlene called me immediately after I applied online. She made sure I got the online sale price and was there to meet me. She took me through all the steps quickly and had me set up and ready to go. I had a crummy lock with me but for 19 dollars I got a tough secure lock that I can keep. Insurance was reasonable and the signing up process was quick. Excellent customer service and follow up. I'm very happy.

I had to move really unexpectedly and couldn't find an apartment and therefore needed a storage. I read through reviews on several companies in the Rogers Park/Edgewater area and finally settled on Public Storage on Jarvis. I reserved the unit online, and within an hour Darlene called to ask me if I wanted a tour before settling on the space. Long story short, I went in and toured the facility and was so impressed with the cleanliness and Darlene's customer service that I rented on the spot. I would highly recommend this location. The staff is helpful, the facility is clean, and the location is convenient.