Public Storage - Chicago - 1916 N Elston Ave

I was able to secure my reservation online in no time. I also changed the reservation date twice, as my move date and movers fluctuated. The promotion made the total cost only about $40 bucks for the first month. The staff at the Cortland/Elston location were stellar--Patrick and Mary were incredibly helpful, engaging, knowledgeable and kind. They went over everything, and did everything to make sure my move would go smooth even though it was occurring outside of office hours. I would recommend this place for anyone needing storage for a little or long time.

All the employees were always super nice and friendly. The building itself was well maintained, especially for a storage building. My one complaint was that when I made the reservation for my unit to move in (Saturday August 1), I didn't receive a phone call until Friday (July 31) at 4:30 saying I needed to come in to sign papers before I could move in and they would be closed by the time I got there to do so on Saturday. I use cta and to get there from my apartment is easily a 40 minute trek and because they were going to close at 6 I had to literally drop everything I was doing and run out of the house. It was just a massive inconvenience and they easily could've called a day or two before and I could've planned accordingly.

I was accommodated very well with my initial check in. Happy with the space and features of the unit. Things I would like to see more of? - more hours with access to a cart for transporting larger items from parking to storage That would be my only complaint is that the carts stay locked up and have to be given out by the employees. They have shorter hours than the hours customers are able to access the storage space. Just implement a different system for how customers are able to access those and I would give public storage 5 stars.