Public Storage - Winfield - 28W650 Roosevelt Road

I was very happy with the professionalism of the staff. However-- When I reserved the space, I was told that the "total move-in costs" would be $25.00. Upon arrival and after viewing the rental space, I began processing the paperwork. I was told I would need to pay an additional $16.00 per month for required insurance. I was also told I could not use my own lock, but had to purchase one from Public Storage ($19.00). So, my new move in costs were approximately $60.00. This almost seems like a "bait and switch" type set-up.

Staff is very helpful, great prices.

The process was quick ... however the manger did a great job of force upselling !!! She made me think the lock was in loaded in the monthly rate .. until it was time to pay .. I ended up paying $ 20 for a lock and she never mentioned insurance until signing the contract Then she kept saying I had to have insurance.. additional $11 plus the rental fee $51 out the door ...