Public Storage - Indianapolis - 4305 Lafayette Road

I've been satisfied with public storage......extremely convenient location, easy access, size & availability of units. except: rent has gone up every year, from $99 to $117, to $133. The final straw was being notified rent was increasing to $150 per month. After a brief search, I found another storage location; same size unit, same hours same hours of access. Only 1 1/2 miles away from my current public storage location. and it was only $78 per month!!! HALF OFF!!!!! The kicker is that my new unit for $78 dollars (vs $150 at my existing PUBLIC STORAGE) is ANOTHER PUBLIC STORAGE FACILITY!!!!!! I asked the manager at my existing location if there was any chance to meet the price of the new location. she said she would ask her manager. I thought that since I had rented my existing unit for 3 YEARS and never being late on rent, that maybe PUBLIC STORAGE could price match another PUBLIC STORAGE facility that was only 1 1/2 miles away. I was told the response was that price matching "would not even be considered" and to go ahead and move. So I have. So much for Public storage customer retention. Yes, I'm still with Public Storage, but I will never actually recommend them or purposefully seek them out for future storage needs. They don't care about me as a customer, so I don't care about them as a storage facility.

Let me tell you. This is an awesome place to store your personals. The office lady by the name of Sherri is very polite, knowledgeable, helpful, and very caring. You cant ask for anybody else to be more concerned than the care she gives you when you walk in.

It was great Fast and friendly all the way Only think that really irritated me is sold me a lock without my concent I had to get a refund but it was just the fact that it was charged without telling me