Public Storage - Shawnee - 12716 W 63rd Street

I did not know that I had to have insurance!

All was great from the original call operator, quick call back and friendly helpful person on site,

nice clean facility, I got the unit I wanted, got a great online promotion. I called to talk with someone before reserving the unit and going in to pay for it. I specifically asked on the phone what was the total price and if there were ANY other fees. I was told there were no other fees, just the $1 first month, and the $24 admin fee. I knew I would have to purchase a lock from what I read online, but was told there were no additional fees. When I arrived to pay for the unit, I was charged a mandatory monthly $15 insurance fee. I needed the unit, and like I said, I got a good rate for it, but really felt like a bate and switch. The lady at the location was very nice and apologetic, but still, whoever I spoke to on the phone straight lied and missinformed me. thank you