Public Storage - Florence - 7866 Tanners Lane

Holley was very helpful in setting up the rental. The on line sign up for the discount rate did not work. When this problem was explained to Holley, there was no explanation of why it was a problem and no offer of the lower rate or an assist to help to sign up on line. The mandatory insurance and the requirement to use their lock, was not on the website. This should be made clear this is an additional charge. The total rental is $76.00 per month. The storage unit I had in Vandalia,Ohio was $35.00 per month for the same 5 x 10 unit and no insurance charge or lock requirement. I like the facility, but I believe pricing is higher than it could be.

We had a very good experience with the proper manager explaining the terms, assessing our storage needs, offering suggestions, and giving us a tour. We were very happy with the facility until we came back the next day and found the key pad was broken. They directed us to go through a gate around the corner that was sitting wide open and un supervisied. So much for great security! It took the facility 2-3 days to get the key code fixed.

The ladies I talked with while signing in contract and moving in where very friendly. Have had my stuff in storage for over a year now, everything is still great.