Public Storage - Hyattsville - 5556 Tuxedo Rd

Public Storage on Tuxedo Road in Hyattsville, MD is a very good value for the storage market here in the area - close enough to DC proper but 1/2 the price of most DC locations. Facility is clean, easily accessible and the on-site property manager is excellent and very professional. Only 2 complaints: 1. Moving carts should be available at the back loading dock, not just the front one. In other words, please purchase more carts so customers don't have to retrieve and wheel back carts through 2 doors and 1500 feet from the front to the back docks - VERY inconvenient. 2. PS policy of the "you have to purchase OUR key for $19.95 because we don't trust your lock" is ridiculous and smacks of unfairly cornering the customer at contract signing because they have no choice due to "policy". It's a BAD policy. The same exact locks are $5.99 at Walmart. If you are going to force new customers to use your locks then they should be complementary - now THAT is a good business policy. Then charge the customer if they lose or break it. And I can assure I have far more faith in my monster Masterlock than the flimsy cylinder lock you've charged me $20 for. Lesson: going the little distance of providing the new customer a complementary lock PS probably pays $3.00 for in bulk builds good trust. Gouging them unnecessarily feels like you're taking advantage of us.

Just got a new space (upgrading from a smaller unit) and Kenny was so professional from when he sold the idea of ugrading to me to when we closed the deal, he is a good salesman too. He also gave me a great deal. I will fully recommend this place.

I had the best experience today at public storage. I went to public storage on Bladensburg Road where the unit was a little too small but the young lady there suggested that I go to the one on Tuxedo Road where I was assisted by a guy named Kenny. When I walked in I was greeted with a smile he didn't know that I was coming from another location but he assisted me with great customer service just like the first young lady. I can only speak for the two locations that I went to today but if their customer service is like this throughout all of their facilities they're doing a great job and also the facilities was clean and well kept at both locations.