Public Storage - Owings Mills - 10328 S Dolfield Rd

On the day I leased my storage unit, I wasn't able to access the building. After several attempts, I waited until the morning when staff(not the assigned manager) was available to assist me and they did not. Luckily, I did reach the manager later that morning and I was able to access the unit. I was unhappy because during the time I leased my storage unit, I was told I would be able to access it and I wasn't. Going forward PS should make sure all customer access code is operable so they can have accessibility.

I had been shopping for storage because I am selling my house and downgrading. Not only were the staff at Public Storage friendly, informative, and very helpful, the price was awesome. I happened onto it around Memorial Day and was able to take advantage of a deal. when I went there in person, Danielle was AWESOME!!!!!

My biggest issue with the whole process is it is not on the website or was told to me ahead of time on my conversation with the property mgr I needed to carry insurance on my contents in the storage unit. If I was told I would have brought a copy of my rental policy instead I had to pay $11 for insurance I didn't need then bring the policy later and now I have to wait for a check to be mailed to me I'm sorry that is unacceptable