Public Storage - Silver Spring - 10717 Hillwood Drive

I had a great experience at public storage thank you so much Carmelita for helping me through the whole process and answering all my questions! As well as making sure everything was correct in all my paper work. You made me feel comfortable thank you!

I recently worked with Crystal Wilson to locate a storage unit. She was AMAZING! Crystal took the time with me on two occasions to figure out the best size and make sure that I understood the pricing. I can't say enough about her great customer service! The storage facility is very clean and feels secure which was important to me. Overall, I'm very pleased!

The place is kind of dirty (but that's to be expected when the doors are constantly left open). Not as "climate controlled" as I'd like - due to the doors being constantly open. Not quite as "secure" of an experience as I've had with other storage places - mostly due to the doors being constantly open. If you're expecting locked doors with secure code access, and elevators with code access, this is not the place for you. If you're in need of a place to store some stuff that's sort of climate controlled and sort of secure, this place is for you. Also the manager pulled that old trick where they put something in your hand to hold onto while they're walking around and showing you stuff, and then you buy that thing. In this case, it was a used lock for $20.