Public Storage - Chicopee - 31 Jamrog Drive

Christel Nieves

January 1, 2026

They serious suck!! I always call and they don’t pick up..I think someone actually lives we’re the office is at so I’m confuse if they work there or just live so idj why no one can pick up the phone.. there price’s are ridiculous. they don’t fix anything even wen brought up the hole is still in my unit sealing and I’ve never had light like other people do..me and my mother been loyal costumers for 4 years and my price is more double let’s not talk about the mice’s i had a lot of things but im clean my things are in bins and we go every summer clean it out i hope i can find something better the price on the web site doesn’t match what we pay now this is not fair

edwin hernandez

Joe and James were awesome! They took time to walk and show me the units. Very patient and know and very helpful. Can't be that and thank you for your time.

Wanda Rivera

Ivelisse was so nice and she helped me out I never rented a storage before and I was so worried about it but she made it easy explained everything to me and my husband

Adib Sayegh

Ivy is very kind and informative, she let me see two storage units before deciding which one to get. She is very patient. Because I was already stressed, I couldn't sign in and finish the reservation she took her time and made the reservation and helped me unlock my profile. Then was able to sign in to the public storage app. Thank you Ivy! Great help and made me want to do business with Public storage. Go see Ivy in the Chicopee location. Thank you!

Tyler Keene

VERY FRUSTRARING.HAVE CALLED ALMOST HALF DOZEN TIMES LEFT NUMEROUS MESSAGES AND NO ONE RESPONDS BEEN LOYAL CX FOR OVER 4 YEARS MICE DROPPINGS ALL OVER PLACE .NEVER HAD LATE PAYMENT YET MY PRICE HAS ALMOST DOUBLED AND PRICES ONLINE ARE MUCH CHEAPER FOR BIGGER UNITS THEN I HAVE. Update: 9/1/25 The district manager Matt was very professional and personally reached out and resolved every issue and concern I had. Made my customer experience much better. Matt even gave his personal number if I have any other issues in the future.