Public Storage - Lynn - 595 Lynnway

Michael Berdeaux

Vivian was a life saver and a joy to work with in getting my unit set up. It would be a one or two star review without her coming to the rescue because there was a mixup in my reserved unit - someone else had apparently already put a lock on it even though I reserved it, calling in on the phone - they said that there were no more available units for me. Vivian was about to leave for the day and she was covering a shift for someone else who called out last minute. She pointed out that the info the folks on the phone had was wrong, helped me get into a unit, and try to help me price match as close as possible to the unit I had actually reserved. If she wasn't willing to stay after to help me, I would've been absolutely pissed and taken my business elsewhere.

Hector Morales

I had an excellent experience with Vivian, the property manager. Her professionalism, attentiveness, and genuine friendliness truly stand out. She was consistently helpful, thorough, and attentive to all my questions and needs. It's clear she takes great pride in her work and genuinely cares about the customers. Her dedication and positive attitude made the process smooth and enjoyable. I highly recommend her and am grateful for her exceptional service.

Yasmine

The customer service Vivian is amazing she help with setting up move in regulations and treated me with kindness and care. She is very helpful very understanding with a smile I recommend anyone here in this location due to her customer service.my mom loves her now ! Vivian is a great person /customer service!

goldean graham

What an absolutely pleasant experience I had today. I came just to rent a space but left convinced I met an Angel. Walking in not knowing what to expect after a not so easy time with customer service I was greeted with a warm smile and many apologies after I shared what happened. I was then taken through the process with patience and clarity. People use units for different reasons and oftentimes like today it can be very emotional for some of us and you were SO gracious. THANK YOU!! SO blessed to have met you Ms Vivian. I pray God surround you with His love protection and grace!! You ARE an asset to the “Public Storage Co” and a beautiful light in this world!❤️

Audalie Demezier

Came to open a storage unit for my aunt that is currently moving in with me. We had a wonderful experience with Victor. He was very professional with a positive attitude. He took his time which am I grateful for it made the process smooth. I highly recommend him exceptional service!!!