Public Storage - Methuen - 105 Pleasant Valley Street

I am a returning customer to this location and I am very pleased to know that there is new FRIENDLY AND PLEASANT staff. My mom and I have another unit here and we both have had many very negative experiences with previous personnel. The new manager is so upbeat and so nice to talk to, unlike one girl I dealt with a few months ago, Nicole, she even refused to open the door with only 2 min left before closing. I'm glad to know things have changed positively. Mariela did such a wonderful job explaining everything and I look forward to continue being a customer here.

Quick service the lady working at the front desk did awesome she explained everything to me walked me through to my storage showed me everything great service

Friendly, knowledgable staff but unfortunately, after they close at 6PM each night, you cannot use their dollies. That makes it hard for standard working hour folks to be able to lug their items unless they go out and buy their own dolly & they are expensive. Rates are comparable in the field especially for climate controlled so hats off for that. HORRIBLE snow removal practices at the Methuen, MA location. My husband slipped & fell once. You have to use inhuman force to push dollies through the snow. Ice melt should absolutely be protocol. Last issue is the standard sized doorways within the building. Obviously people are moving many varied-sized items and a double door would make MUCH more sense. Overall grade for this unit: C-