Public Storage - Westwood - 20 East Street

I first visited the Westwood location to simply "view" the unit, but ended up signing on that same day thanks to the service I received from Annie. She resolved my company's concerns and helped to create solutions to ensure this was the right facility for me and my company. She continues to go above and beyond each visit! The facility is very clean and climate controlled. Also, my 5x10 unit is 10' wide (vs narrow & 10' deep), making it easier to user to use than a previous unit I had.

When I spoke with the salesperson and set up a time for my rental appointment on the phone, she mentioned nothing of requiring monthly insurance or the fact that I needed to have a lock on the door of the unit when I signed the paperwork. So, $19.99 for a padlock (of which I have an exact replica at home) and $11/mo for insurance, were two fees I wish I would have known about prior to arriving at my appointment to fill out paperwork. And the dolly issue...there seem to be only 3 flatbed dollies at this large facility. EVERYTIME I go to drop off boxes, I have to wait for folks using the dollies, EVERYTIME. And when I've tried to go into the office to request an additional dolly during business hours, the door is locked, which means the attendant is meeting with new customers and leasing additional units.

My experience with Public Storage has been wonderful. The transaction to obtain the unit was flawless. It took very little time and they worked with me to help get me into a unit that was offering the $1 special. Instructions, times, codes, etc. were very thorough and the manager was extremely friendly and helpful. The pricing is competitive but a little more expensive than others. However, the customer service level and security are well worth the few extra dollars.