Public Storage - Troy - 1315 Chicago Road

Keith Crossman

I had a billing issue after moving out of the Farmington Hills NW Hwy location. I could not reach anyone at the NW location or able to speak to anyone via the customer service number as my account number was no longer recognized. I came to the Chicago RD location in Troy as it was conveniently located close to my employer to see if I could speak to someone about how to resolve the issue. Simone took the time to help me investigate yhe issue. She was pleasant and patient. God bless her for taking the time to help me even though I was not a customer in her location. She was able to help me resolve the issue. Public Storage needs to ensure human customer service is available and staff those positions with souls like Simone's. Thank you again Simone!!!

Eldon Freymuth

Simone was/is fantastic. I had a lot of questions and I wanted to make sure this storage was best for me. Simone answered every single question honestly and insight. She was even fantastic enough to pre-answer some follow up questions. She was very polite and professional and all around great to talk to. I hope the owner/management understand her value to the operation. Thank you Simone

Steven Maisel

I have been here many times and the interior is always clean and I am always greeted with a warm welcome by Carl. He always makes sure that I have what I need and helps me out with any issues I may be having. The lot itself is maintained and I've never had an issue with broken lights, or feeling unsafe. Sometimes I wish the gate moved a little faster, but that is not really any reason not to do business here. The staff is always friendly and helpful and I dont have any real complaints.

Martha Piscopo

Simone was absolutely wonderful. Sometimes people are in a bad place in life. Simone went above and beyond helping us. She is so appreciated for taking those extra moments for us. We will not forget. Great employee AA +

Greg Lyon

Simone was very helpful with my needs! I had a lot of questions about the facility and my monthly rent charge. She helped me to the best of her ability. Very professional! Thank you so much, Simone.