Public Storage - St Paul - 2516 Wabash Ave

Only complaint i have is that I ended up having no use for the storage unit not even a full 48 hours & apparently was not an option to get any sort of refund. I even probed a bit to see if i could be met in the middle & negotiate or compromise some sort if pro rated regund if entire refund wad out of the question and the only response I got was, ' ma'm if you come clean out storage and i cancel out your unit its basically up to the system if a refund of any type was available, and chances of that happening is slim to none." So it was basically up to me to take the gamble, but now why would i do that if i get no money back? Id at least like to get my moneys worth if its paid for a month. Decided wasnt worth the gamble & waiting the month out to collect my belongings. Lastly, the customer service reps who take the customers/potential customers call seem to have a complete lack of knowledge when it comes to finding open storages in or near the area your looking to store. Considering im currently without a vehicle transportation is hard enough as it is, but to make the situation worse the representative advised my reserved open storage unit was a short distance from me, ended up being close to 25 minute drive & is completely out of the way & very inconvenient, however the situation i was having was crucial that i got this storage asap & needless to say it was a holiday & NOTHING was open..i had no other options. So besides those issues i was adequately satisfied with everything else.

Staff was very professional. The facility is clean and well kept.

Customer Service is excellent and storage units are in great shape. Would love to see Public Storage amend policy to allow for 24/7 entry.