Extra Space Storage - 7443 - Reno - S Meadows Pkwy

April Marie

Sierra at Extra Space Storage is, without exaggeration, one of the most competent and genuinely helpful people I have dealt with in a long time. I walked in managing a lot — moving, deadlines, logistics, and the kind of decision fatigue that comes with compressing an entire life into boxes — and she immediately created clarity. Not just by answering questions, but by anticipating them. There was no confusion, no runaround, no pressure. Just calm, direct, informed guidance. What stood out most was her ability to make a process that can feel overwhelming actually feel manageable. She was patient without being slow, efficient without being cold, and incredibly knowledgeable about every detail — from unit sizing to access to what would realistically work for my situation. That combination is rare. She also treated me like a person, not a transaction. There was respect in how she communicated, and that matters more than most businesses seem to understand. I left feeling like I had made the right decision — not because I was sold something, but because I was supported in making the right choice for myself. Sierra is the reason I would recommend this location to anyone. She’s excellent at what she does, and it shows.

PB

October 16, 2025

ALL VALUABLES STOLEN - no one watching cameras Even though someone at the front desk, watching the cameras, they are not watching, my unit had the lock picked, entered, and stole everything valuable. This happened to numerous units according to Reno police. No compensation from storage unit no refund of money no apology. Do not think your things are safe here. Spoke to corporate to try to get the money back at least for the time from when the items were stolen until I found out which was about eight months. Although the storage unit knew about the thefts, they never told the people that had the thing stolen. Absolutely complacent. The answer from corporate was to not store anything valuable in a storage unit. Well, I get the fact that maybe it wasn’t the best call but anything people are storing in the storage unit is valuable because why would anybody pay to store something that’s not valuable. This place is just a giant corporation owned by venture capitalist and giant corporate companies. Do yourself a favor and walk away to a different place. There’s no point in having someone at a front desk and cameras, that they’re not watching or not doing anything. To be able to pick numerous locks and Rob storage units when someone’s not watching a camera is absolutely unacceptable. Look at the generic answer to this review, that’s what you’re gonna be dealing with. Call them to talk to somebody who doesn’t give a crap and we’ll do absolutely nothing. No thank you

Amber Christensen

Easy to book it online. The staff was super helpful when I showed up for the first time trying to find my unit. Very clean facility and they offered carts to use as well which was super handy.

Meikayla Smith

Sierra and Ryan in the office have been great helping me get into the right unit! The facility is clean, and the map they gave me to find my unit was a life saver!

Chelle Miko

Oh my goodness. Justin and Sierra are awesome. I needed help with information about storing my things and they were so kind and educated and helpful. I highly recommend this facility to anyone who is looking for excellent customer care, warm, and friendly faces when you walk in, and great personalities! The place is also spotless. And the rates are the best in town! Thank you so much! Highly recommend!