Public Storage - Manchester - 2028 S Willow Street

I signed up online for what I thought was a deal for $79 versus their typical price of $84. When I came in to get my storage unit, the price was noted as a regular price of $79, I did not see any $84 marked anywhere. I was not told Online or on the phone while signing up that there would be an insurance fee that was mandatory. I also had a combination lock and asked the gentleman if that was appropriate and he said it was, the next day when I went back, two new ladies were working and said that lock would not work and made us purchase one of their locks. I'm a little disappointed by the lack of communication and consistency between what the employees tell each other and their customers.

The facility is well maintained. The staff have been friendly and polite. With all the snow that has been falling they have done a good job keeping the main drives clear. I just wish I didn't have to shovel out my storage unit's door every time I go after a storm.

I moved my belongings into my storage last July. The manager processed my storage unit and was very personable (which is hard to find now-a-days). Since then I have run into some financial hardship but have somehow managed to keep making payments in time to retain my unit and belongings. During this both employees I have dealt with have been courteous and helpful as well as understanding. The price is slightly high compared to other local storage units. And the gates lock at 9 which, for my personal schedule, is quite a pain. But overall it's been a pretty pain free experience.