Cardinal Self Storage

So there's a few issues with Cardinals they say on this website no administration fee however I was charged a fee,So I called and they told me to screenshot it and send it to them and they will take care of it because as far as they were told there's always an administration fee. So I did just that to 3 different people and they never added my money back on my account or compensated me in any way for this false information on the website they should at least fix the website so people aren't under the impression that it's going to be a certain price when it's not true. Also I paid for the unit in advance they gave me the code for the door to get in and the combination for the storage unit I get there the code opened the front door then go to the unit I paid for and there was a regular lock on the unit by the time I was assigned another unit it was 3 days later and I never got The 3 days credited and also the unit was filthy writing on the wall mouse droppings everywhere and it was covered with cobwebs from top to floor door to back wall and So many spiders I was covered in cobwebs and spiders on my head and my neck and legs. I'm not exaggerating . I'm just giving my experience so far I'm hoping that they will fix the issues I've had and take care of my account issues. The