Extra Space Storage - 3794 - Jamesburg - Gatzmer Avenue

Wonderful team and so welcoming glad I choosed this location

We rented their largest unit to store our furniture etc for 9 months. When we moved out there was animal feces and water damage on our furniture. Lots of mold and dirt. They were nice when checking in but awful experience checking out. We gave them our moved out date but our movers accidentally left the lock behind. No call from customer service to alert us to that until one day after a new month began. I had my son then drive there that same day to get the lock but they still charged us for that whole month. Now they even have a collection agency involved. Do not rent here! Unfortunately we didnﾃ｢竄ｬ邃｢t complain nor take pictures of the damaged property since they were so nice during the check in. However, donﾃ｢竄ｬ邃｢t let that fool you. Good customer service would have been if they would have picked up the phone to ask us if we forgot to take the lock instead of waiting an extra 3 weeks in order to be able to collect an extra month. Nasty behavior on the phone and right away threatening with further collection instead of trying to work things out. All in all a very disappointing experience.

I dealt with Rich at the office. He was a pleasure to work with. I am a first time renter of a storage unit. He walked me thru the process easily. I would highly recommend this facility.