Public Storage - Bronx - 385 Gerard Ave

Janeth was very helpful and the services were very efficient and helpful. They went above and beyond to assist me. I was very satisfied with their customer service.

Your staff are all friendly and helpful, the facility safe, clean, and all that is advertised. I love the fact that at the time of my appointment, I was shown my potential unit BEFORE being asked to sign anything and before I had to commit to it. I was asked questions about what I would be putting in there, in order to be sure that the unit I was getting was the appropriate size. The one thing that would have been helpful to have been told (maybe it's in the contract that I didn't have time to read, as time was in short supply that day) that though the building closes at 7:30, the loading dock bays would be inaccessible earlier than that. Only one was open, and that was only because a u-haul was parked in it. The college kids using it said they thought the gates had been shut at 6:30. I certainly understand the logic of closing them a little earlier, but at 6:55, I expected to be able pull up to the dock. So, since I didn't have too much, I pulled my things from my parked U-Haul outside, effectively doubling my unloading time. I just finished unloading, but it was 7:25, and so was stopped by security. It would have been nice either to have been stopped before unloading and carrying heavy furniture, or been allowed to take it upstairs (maybe the elevators wouldn't work anymore?) Having said that, the security person was a true gentleman, and even helped me pull things from the elevator! Had I known that I wouldn't have easy access a half hour before closing, I could have saved time and considerable expense, and spent the night on Long Island, and avoiding all the traffic and aggravation (U-Haul charges by the mile). That is my only complaint, and had it occurred to me to ask, I am sure I would have been told about the earlier bay closing. So, I recommend that that be stated at check in. The rest? FANTASTIC! Thank you!

Diontae was great, efficient, and very personable. The place is very clean and secure. I'm very happy with the price and service.