Public Storage - Brooklyn - 72 Emerson Place

I rented a unit in the old part of the building and the elevator was not working. i have visited the unit four times in two months and the elevator is still not working. at all times i've had to haul my boxes up and down the stairs. i am a 60 year old lady and this was unnecessary. had they told me about the elevator i would have found another place. never a chance to park on the ramp or get a cart to transport. real bad service. never again.

The process is really easy. You call the main phone number and let them know which location you are interested in using, the customer service person give info of how to make reservations, rates and the direct number for the specific location. Right after I got off the phone with the main phone #, the manager of the branch calls and gives more specific info and makes a reservation for you to come in. he even gave me directions on how to get there by train. When I got there, which was early, Daina showed me the storage units. they were friendly, went over the process. I was able to book the unit. Daina and one other person (a guy, can't remember his name) were helpful. It's required to have insurance - I wasn't expecting that but I guess that makes sense since you have a bunch of stuff there. Pauline

So far my experience with Jordan the RF(Relief Management) was great?? She was very knowledgeable about the company and everything they have to offer. Very nice and helpful??. She made my moving in experience for very easy ????