Public Storage - North Tonawanda - 3420 Niagara Falls Blvd

My experience with Public Storage was some of the best customer service I've ever experienced. Friendly well knowledge staff that makes the whole experience, just that more enjoyable. Chris the General Manger took the time to cater a space to my needs on such a short time span. Really helped me out. Thanks again.

I booked a 10x20 climate controlled unit on-line - 15 days prior to needing the unit. I received a confirmation e-mail. I received another e-mail saying that "I'll see you tomorrow" although my move-in date was not tomorrow. I received a voice mail asking me to call/come in to confirm my interest (I physically visited the location to confirm my interest), only to be called a couple of days later saying there was no 10x20 climate controlled units available - this is days before my move - YIKES and PANIC!!! After several calls, no resolve. Long story short, I ended up with a 10x20 outdoor unit - to house my furniture - not happy with that. A few hours after I moved in it start raining, the eves troughs leak, and water was pouring down in front of the doors of many units, which drained in front of my unit, making me worry that my furniture may be subject to dampness, not happy with that. The only person who was helpful was Chris Elliot - without his help I could not have sorted this out or completed my move.

First time for me, so I wasn't to sure what to expect. Made on line reservations, got there and everything went great. He showed us the storage room size I reserved and after seeing it I realized it wasn't large enough for my needs and increased to the next larger size with no problem. Staff was very helpful and covered everything very well. It was pleasure doing business with them and would recommend them to anyone looking for a storage facility.