AAA Self Storage - Browns Summit

On the 18th I scheduled to pick up the truck on the 25th in the morning and was told that I could have the truck as long as I wanted as long as it was back on the lot before 4pm. When I arrived at 9:30 am on the 25th I found that the truck had been double booked and I wasn't going to be able to pick it up until after 1pm. I believe there should have been a first come first serve policy enforced considering I book my reservation a week in advance and the woman who got my truck only reserved it 3 days ago and hadn't even had any of her paperwork filled out when I got there. Mine was filled out on the 18th to save time this morning.