Public Storage - Charlotte - 11020 Morningstar Place Dr

Someone called me once i finished the online reservation and made sure I knew the location. Once i got there she was very attentive to my specific situation and was friendly. She drove me to my space and made sure i was comfortable with the lock. I also liked that she fully explained each chargw so there were no surprises. Even though it was close to closing time for her she did not rush me and had a great attitude. I am a stickler for great customer service and she was a pleasure.

No lights in the unit. Two light bulbs but both were burned out. Also no string on one of the lights so I could reach the light to turn it on. I asked about the lights and was told they could send in a work order but didn't know how long it would take for them to get it done. I asked them about some light bulbs but they said they didn't have a ladder so they could fix my problem. I'm paying over 200.00 a month for this unit and I can't use it after dark. That's the only reason I gave them 4 stars, if not for that problem I would have given them a 5.

The office was clean and professional looking. NeKole showed us the unit to confirm we were renting the correct size for what we needed, and gave us a thorough description of fees, policies, etc before finalizing the transaction.