Public Storage - Charlotte - 4025 E WT Harris Blvd

Although I had downloaded the App, I was unable to get a code for entry. I called the office and knocked on the door and was unable to get a response. Meanwhile, my movers were already in the facility, but not the unit. After calling the 800# and the # for the facility I finally got a person. She was the manager of the facility but would not give me a code for entry. I finally got a code from either the 800# or the App and got into the facility gate and met my movers. It was a sweltering day. Guess what?! My unit had a lock on the door. More calling and waiting. When I reached the facility manager, she told me she was with another customer! Excuse me - what was I? Waiting in the heat of mid-day with movers I was paying to wait outside a locked unit!! After about 30+ minutes, she finally shows up to remove the lock. A lock was supposed to be in the unit for me to lock my items - it was not. She (the manager has to return to the front office to get me a lock for my unit. I cannot remember having a worse customer experience ever. I can say this because I have worked in customer service for years and have been a customer service manager. If I didnﾃ｢竄ｬ邃｢t have to hire movers to move my belongings again - I would definitely move to a different company and facility. This was unbelievable!

It's my first ever public storage experience. It was excellent, very smooth, and great value! Sharon did a good job explaining me all the details and answering questions.

The customer service was great. Loved the way they make u feel with respect for what ur looking for. Very accommodating. The only down side is that my place didn't have a light.and the place needed to be swept.